Shipping & Delivery Policy

Last updated: March 2025

Urban Farmers delivers fresh, hydroponically grown produce directly from our farm to your door in Mumbai. Here is everything you need to know about our delivery process.

Delivery Days & Times

• Deliveries are made on Tuesdays and Fridays.
• Delivery window: 2:00 PM – 5:00 PM.
• We will notify you via WhatsApp or phone before arriving.

Order Cutoff Times

• Tuesday delivery: Place your order by Monday 3:00 PM
• Friday delivery: Place your order by Thursday 3:00 PM
• Orders placed after the cutoff will be scheduled for the next available slot.

Delivery Area

We deliver across all areas of Mumbai, Maharashtra. For any queries about your specific location, WhatsApp us at +91 93269 73387.

Delivery Charges

Delivery charges (if applicable) are displayed at checkout. Delivery may be complimentary for orders above a minimum order value.

Freshness Guarantee

All produce is harvested on the morning of your delivery day and delivered within hours of harvest. We do not pre-pack or store produce overnight to ensure maximum freshness and nutritional value.

Failed Deliveries

• If no one is available to receive the order, our delivery person will attempt to call/WhatsApp you.
• If the delivery cannot be completed, we will arrange re-delivery at the next available slot or issue a refund as per our refund policy.

Contact Us

Urban Farmers
Mumbai, Maharashtra, India
WhatsApp: +91 93269 73387
Email: urbanfarmers.varn@gmail.com